Refund Policy

Last updated: July 2026

Our Commitment to You

At Deally, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

Certain items are non-returnable, including:

• Perishable goods
• Downloadable or digital products
• Items marked as final sale

How to Initiate a Return

To start a return, please contact our support team at support@deally.is with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days and credited to your original payment method.
• Please note that your bank or card provider may take additional time to reflect the refund in your account.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us at support@deally.is within 7 days of receiving your order.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect. In such cases, we will cover the return shipping cost.

Late or Missing Refunds

If you haven't received your refund after 7 business days, please:

1. Check your bank account again
2. Contact your credit card company or bank, as processing times may vary
3. If you still have not received your refund, contact us at support@deally.is

Contact Us

For any questions about our refund policy, please reach out to us at support@deally.is. We're happy to assist.